Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways while you use our website, mobile app, and services.

• Account and Profile Data: Name, email address, phone number, gender, city or location details, profile photo, role selection, and other account details you provide while registering or updating your profile.
• Verification and Document Data: If you register as a trainer or driving school, or if identity verification is required, we may collect professional details, driving school details, license numbers, ID numbers, and uploaded files such as photo ID, driving license, school license, and verification documents.
• Lesson, Plan, and Support Data: Plan selection, lesson requests, trainer assignment, slot selection, quiz activity, wallet and referral activity, notifications, support tickets, complaint submissions, and related service records.
• Technical and Device Data: IP address, device type, operating system, browser or app version, crash or diagnostic signals, push notification tokens, and usage logs required to operate and secure the service.
• Payment Data: We may store payment-related metadata such as order IDs, transaction IDs, payment status, amount, refunds, and reconciliation records. Full card or bank credentials are handled by our payment partners, not stored directly by the app.

2. How We Use Your Information

We use collected information to provide and improve Drivergy, including to:

• Create and manage your account.
• Verify learners, trainers, and driving schools.
• Connect learners with trainers and manage lesson flows.
• Process payments, subscriptions, refunds, and related financial records.
• Send notifications, reminders, and important service updates.
• Respond to support requests, complaints, disputes, and safety issues.
• Monitor performance, prevent abuse or fraud, and improve reliability.

3. How We Share Information

We may share information in limited situations necessary to operate the service.

• Assigned Service Partners: If you are a learner, we may share relevant information such as your name, phone number, location or pickup details, and lesson context with your assigned trainer or driving school. If you are a trainer, some professional details may be shown to assigned learners or schools.
• Service Providers: We may share data with vendors and providers that support authentication, database hosting, cloud storage, document handling, notifications, payment processing, and email delivery. They may process data only to provide services to Drivergy.
• Legal and Safety Reasons: We may disclose information if required by law, legal process, regulatory request, fraud investigation, safety review, or to protect the rights, property, and safety of users, Drivergy, or others.

4. Data Retention and Deletion

We retain personal data only for as long as it is necessary for account management, lesson operations, support, payment reconciliation, fraud prevention, legal compliance, dispute handling, and legitimate business records.

• Users can request account deletion from the app, from the website dashboard, or through our public Account Deletion page.
• When a deletion request is approved, core account profile data and authentication access are permanently removed from active systems.
• Certain records such as transaction, tax, compliance, fraud prevention, safety, or support records may be retained where required by law or legitimate business obligations.
• Secure backups and system logs may take additional time to expire based on backup rotation and operational needs.

5. Your Choices and Rights

You may review or update parts of your account information through Drivergy. If you cannot access your account, you can contact us to request help with correction, deletion, or privacy-related questions.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we take reasonable steps to secure the data you provide, no method of storage or transmission is completely secure.

7. Policy for Children

Drivergy is not intended for children under 18. We do not knowingly solicit information from or market to children under 18. If you believe a child has provided personal data to us, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will revise the "Last Updated" date when changes are made.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us through our Contact Page, our Account Deletion page, or email support@drivergy.in.